Drug and Alcohol Policy

1. Purpose

This policy outlines iuan’s position regarding drug and alcohol use in the context of its services. This policy applies to all clients accessing iuan services, particularly group sessions and 1:1 consultation sessions.

2. Policy Statement

iuan is committed to maintaining a safe, professional, and supportive environment for all clients. The following conditions apply:

• Clients must not attend any live session (group Zoom calls, 1:1 consultations) whilst under the influence of alcohol or illicit substances.

• Clients who appear to be impaired will be respectfully asked to reschedule their session. No refund will be provided for sessions missed or terminated due to impairment.

• iuan does not endorse, recommend, prescribe, or facilitate access to any controlled substances, illicit drugs, or restricted therapeutic goods.

3. Scope of Practice

In accordance with our protocols:

• iuan does not discuss, recommend, or facilitate the procurement of any restricted substances.

• Any client enquiry regarding controlled substances is redirected to independent, registered medical practitioners.

• iuan does not name or advertise restricted substances in any public-facing content.

4. Client Responsibility

Clients are responsible for ensuring they are fit to participate in iuan sessions.

If you require drug or alcohol support, we recommend that you make an appointment with your General Practitioner for a referral to an appropriate counsellor, psychologist, or specialist support group.

Alternatively, you can contact DirectLine in Australia at 1800 888 236 for confidential counselling and referrals. You can also contact Turning Point in Australia at 1800 250 015 for help and support, and find out more information about them here.

We appreciate your understanding and cooperation in adhering to this Drug and Alcohol Policy, for the health and safety of all.

5. Payment and Refunds

If you arrive under the influence of drugs or alcohol for a live session (group Zoom calls, 1:1 consultations), you will still be required to pay for the session in full.

If you arrive under the influence of drugs or alcohol for a rescheduled session, any payment previously made will be forfeited. Refunds will not be issued under these circumstances.

6. Contact

For enquiries, please contact our team at iuan.

Email: connect@iuan.au

7. Duty of Care

This policy reflects iuan’s duty of care to provide a safe and professional environment for all participants in group sessions and 1:1 consultations. iuan operates as a non-clinical education and coaching provider. Nothing in this policy implies clinical treatment, diagnosis, or a therapeutic relationship with any client.

8. Changes to This Policy

We reserve the right to update this Drug and Alcohol Policy at any time. Changes will be published on this page with an updated “Last Updated” date.